Air & Anchor – Manager

May 18  |  Air & Anchor

About Us:
At Air & Anchor, we’re dedicated to crafting a unique brand and vibrant work environment where creativity and innovation flourish. Our culture thrives on growth—both personal and professional—and every role is vital to our collective success. We’re seeking a dynamic Store Manager who’s passionate about fashion and design, thrives in a creative, fast-paced setting, and is ready to lead our Garden City location to new heights.

Job Overview:
As the Store Manager, you’ll be the driving force behind our Garden City location’s success. You’ll enhance customer satisfaction, meet sales goals, and lead a team with energy and purpose. With a background in retail management, you’ll handle daily operations, plan special events and pop-ups, and provide hands-on customer service. Your creative touch and dedication to exceptional service will help bring our customers’ visions to life and elevate our store experience.

Key Responsibilities:

• Customer Service Excellence: Deliver inspirational, authentic, and personalized service. Engage with customers to provide recommendations and answer questions, bringing their visions to life.
• Sales & Operations: Set and achieve sales goals, manage customer service targets, analyze sales performance, and handle staff scheduling. Oversee store administration, including inventory and cash reconciliation.
• Team Leadership: Hire, train, and manage staff, ensuring a motivated and effective team. Foster a positive work environment and build out the “Factory” experience in-store.
• Event Planning: Network with local businesses and organize special pop-up events to enhance store visibility and customer engagement.
• Visual Merchandising: Maintain outstanding store conditions and visual merchandising standards.
• Product Knowledge: Learn about jewelry making and assist customers with detailed product knowledge. Show enthusiasm for fashion and design trends.
• Reporting & Innovation: Monitor buying trends, customer needs, and store performance. Propose innovative ideas to enhance the store experience.
• Problem Resolution: Handle staff and customer issues, including complaints and grievances, with professionalism and empathy.
• Flexibility: Adapt to retail hours, including days, nights, weekends, and special events, in a fast-paced environment.

Ideal Candidate:

• Passionate & Creative: Enthusiastic about fashion, design, and current trends. A proactive and creative thinker with a flair for making jewelry.
• Customer-Focused: Exceptional interpersonal skills and a genuine desire to make customers feel valued and engaged.
• Leadership Skills: Proven experience in retail management with strong leadership abilities and a knack for motivating a team.
• Detail-Oriented: Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.
• Communication: Strong verbal and written communication skills. Able to build relationships with staff and customers alike.

Qualifications and Skills:

• High School diploma/GED required
• 2+ years’ experience in the customer service or retail industry
• Proven success as a retail Store Manager
• Friendly, social, and positive attitude
• Ability to work weekends, holidays, and flexible hours
• Excellent communication and interpersonal skills
• Strong organizational and leadership skills

Benefits:

• Competitive compensation
• Employee discounts
• Opportunities for growth and development
• A friendly and supportive work environment